Shipping & Delivery:
- How long will it take to get my order?
- Production takes 2–5 business days, and shipping typically takes 3–7 business days depending on your location.
- Do you ship internationally?
- Yes, we ship worldwide. Shipping costs and delivery times are calculated at checkout.
Products & Sizing:
- How do I know what size to order?
- Check our size guide on each product page to find your perfect fit.
- How should I wash my shirt to preserve the print?
- Machine wash cold inside-out with like colors. Tumble dry low or air dry.
Orders & Support:
- Can I modify or cancel my order after it’s placed?
- Orders are processed quickly to ensure they are shipped as soon as possible. You have a maximum window of 2 hours after placing your order to request a cancellation. Once an item enters the production phase, it is no longer possible to cancel it or modify the design or shipping address.
- Do you accept exchanges or returns due to sizing issues?
- Because each item is printed exclusively for you on demand, we do not accept returns or exchanges if the size is incorrect or if you simply change your mind. Please review our size guide carefully before completing your purchase.
- What happens if my product arrives defective or damaged?
- We take responsibility! If your item arrives with a manufacturing defect, a printing error, or obvious damage, you have 30 days from the date of delivery to notify us. Please send us an email including clear photos of the issue and your order number. We will verify the case with our production facility to arrange for a reprint and the shipment of a replacement at no additional cost to you.
What is your return policy?
As a small, growing business, all our products are custom-printed on demand just for you. Because of this, we do not accept general returns or exchanges for incorrect sizes, color selection, or change of mind. However, if your item arrives damaged or with a printing defect, please contact us at support@surftothebone.net within 14 days with your order number and clear photos showing the issue, and we will gladly make it right.