No Returns or Exchanges for Customer Errors:
We do not accept returns, refunds, or exchanges if you:
Order Cancellation Window (2 Hours):
Because our custom items enter the print-on-demand production process very quickly, you have a strict window of 2 hours from the time your order is placed to request a cancellation. Once this 2-hour window has passed or production has begun, orders can no longer be cancelled or modified. To request a cancellation within this timeframe, please contact us immediately at support@surftothebone.net with your order number.
- Selected the wrong size, color, design, or garment type (e.g., hoodie vs. t-shirt).
- Changed your mind or no longer want the item.
- Provided an incorrect or incomplete shipping address at checkout.
Please carefully review our Size Guide, garment specifications, color choices, and shipping details before completing your order.
Color & Display Disclaimer:
Please note that actual print colors and placement may vary slightly from what you see on your screen. Display settings, monitor brightness, and the natural texture or fabric blend of garments can affect how colors appear in person compared to digital mockups.
Damaged, Defective, or Wrong Items:
If your order arrives with a manufacturing defect, misprint, or damage incurred during shipping, we will gladly send a free replacement or issue a full refund.
How to Report an Issue:
- Contact our support team at support@surftothebone.net within 14 days of delivery.
- Include your order number, a brief description, and clear, well-lit photos showing the defect or issue alongside the product label.
- Once reviewed and verified, we will process your replacement or refund immediately.